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Operational Improvement
- Developed and provided training
programs on process improvement methods for health care
organizations
- Provided consulting and facilitation
support to hospital improvement projects in patient registration, ED
wait time and OR turnaround projects
- Increased use and reduced time to
administer thrombolytics in emergency room
- Implemented standardized scheduling
for hospital nursing staff
- Conducted an operations review and
work flow analysis of the administrative function of a children's
social services agency. Developed a re-engineered model to reduce
paper and work processes
- Organizational and operational
reviews of hospitals and multi-hospital systems
- Managed the installation of a new
financial system for a University and hospital health care group
- Operational analysis and comparison
of key operating statistics of State-owned nursing homes with other
large publicly owned nursing homes
- Developed capacity building program
for non-profits to introduce workflow design and performance
planning skills to improve programmatic capabilities and funding
opportunities
- Operational review of a long-term
care waiver program operated by one of the largest area agencies on
aging in the country
- Prepared Medicaid managed care
organization’s compliance plan
- Performed operational diagnostic
reviews of two nursing homes, an acute care center and an
intermediate care/ residential facility. These studies included
Materials Management, Charge Control, Business Office and Data
Processing requirements.
- Streamlined process for central
tourism reservation center, reducing call time by 50%
- Facilitated hospital collaborative
project on C-Section rates
- Reduced temporary nursing staff
budget by 50% by establishing nursing float pool
- Installed a General Ledger system
for a 12 hospital health care group.
- Conducted an operations review and
analysis of the administrative functions of a major Roman Catholic
Archdiocese
- Identified $1.2 million in annual
savings through improved acquisition, delivery, utilization and
management of pharmacologic products and services in the long term
care lines of business.
- Development new model for
contracting for medical school faculty services.
- Designed an affordable health
insurance product for small businesses in PA
- Collaborated with medical leadership
and management teams in targeting clinical areas for improvement.
Customer-Driven Quality
- Improved inpatient satisfaction from
60th percentile to over the 90th percentile
- Developed service excellence
standards for hospital with team of front line staff
- “Strengthening Customer
Relationship” program improved customer satisfaction scores from 79%
to 95% at Abbott Labs division
- Evaluation and selection process for
state-wide standard patient satisfaction survey for home health care
organizations
- Designed and implemented event
reporting process resulting in increased proactive reporting of
potential problems and reduced liability claims including a workers
compensation tracking system to provide real-time trend analyses
- Developed and implemented Clinical
Practice Guidelines for physician practices
- Coordinated and provided seminars
for clinical staff and physicians: Telephone Nurse Triage Training
Program and Managed Care performance training for physician
practices
- Design quality improvement
strategies including medication error reduction for providers of
services to developmentally disabled/mentally retarded clients
- Collaborated with physicians to
identify opportunities for the improvement of patient care.
Design and implementation of a Medicaid patient-based reimbursement
system for skilled and intermediate nursing home care in the State
of Delaware
- Assist national accrediting
organizations on patient safety/medical errors collaborative
project, network recognition and collaboration with state agencies
- Developed standard of care protocol,
staff retention strategies and managed care best practices for state
correctional health services agencies
Employee Satisfaction & Well Being
- Developed a leadership curriculum
that resulted in improved satisfaction with management.
- Development of a collaborative among
four long term care providers related to certified nurse assistant
(CNA) retention strategies
- Managed an employee opinion survey
process resulting in consistent increases in participation, survey
expense reduction of 31% and improved reporting of data.
- Developed, implemented and evaluated
organizational development and training initiatives for 3,800
employee population.
- Development of health promotion and
disease management programs designed to reach widely dispersed and
mobile employee population, achieving a 70%
participation rate in general programs, and an 80% participation
rate for the high-risk population, with measurable improvements in
individual health behaviors and biometrics
- Redesigned an employee orientation
process to reduce new employee turnover, increase new employee
satisfaction and provide a consistent and efficient mechanism to
integrate new employees into the organization’s culture.
- Executive/Corporate coaching for
team improvement initiatives including forecasting, communications,
and sales and marketing.
- Integro Leadership programs for
organizational development and team building.
- Development and implementation of
solutions models to create total absence management systems and
enhance employee health and productivity
Planning &
New Business Development
- Facilitated board retreat for
non-profit association resulting in horizontal integration of 16
agencies
- Facilitated creation of new
non-profit organization, working with diverse 23 member board
- Wrote successful Robert Wood Johnson
grants for $2.5 million
- Strategic planning process for $ 1
million non-profit organization
- Developed business plan for
non-profit organization linking action steps and measurements to key
strategic objectives
- Developed business plan for
Comprehensive Breast Center
- Researched feasibility and developed
business plan for outpatient radiology center
- Feasibility study for ambulatory
care center in secondary hospital service area
- Cardiac Rehab program feasibility
and business plan
- Conducted an assessment of the
information technology needs of a national medical billing
management company, which specialized in hospital, physician and
faculty practice billing and receivables management.
- Strategic plans for academic medical
centers, women’s services and pediatric services, ambulatory care,
rehabilitation community hospitals, long-term care providers,
continuing care retirement communities, and home health agencies
- Analysis of geographic areas and
service needs for new program development related to naturally
occurring retirement communities (NORCs), other aging in place
initiatives, and non-skilled home care services.
- Market demand studies for elderly
housing, adult congregate living facilities, personal care
facilities, and skilled nursing bed additions and new construction
- Development of state nursing home
reimbursement system
Identify and develop new business opportunities for provider of
services to persons with developmental disabilities
- Research and develop a strategy for
pharmacy services for Medical Assistance and Medicare special needs
population
- Research and design pharmaceutical
purchasing program for state government
- Researched and wrote health delivery
issues and status reports for state agencies and government
officials
- Establishment of tactical and
strategic partnerships with corporate and community-based
organizations to develop products and programs that support
initiatives surrounding the management of chronic diseases
- Establishment of a Preferred
Provider Network of medical specialists, case managers, and
vocational rehabilitation specialists to serve an organization with
employees in fifteen states
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