Ms. Payne has over 22 years of experience consulting related to strategic and business planning for health and health-related organizations, as well as many years in operations. Her experience spans a broad range of health and health-related organizations across the country, including academic medical centers, medical schools, hospital systems, community hospitals, home health agencies, child welfare, long-term care and retirement organizations and drug and alcohol providers.

She has conducted planning engagements related to a wide array of services, including long term care, ambulatory care, emergency room, medical, surgical, oncology, pediatric, women’s and children’s, child and family welfare, and AIDS & HIV. Ms. Payne has conducted numerous training programs in long-term care and aging throughout the country, as well as staff development programs, management and governance retreats.

Before forming her own consulting firm, Payne & Associates, Ms. Payne was Senior Manager at The Katz Consulting Group, Inc. and was Senior Manager at KPMG Peat Marwick’s Northeast Region Management Consulting, Strategic Planning Practice.

Credentials:

• MBA    Temple University, School of Business
• MSW   Temple University, School of Social Administration
• BA       College of St. Benedict, St. Joseph, MN
• NHA     Licensed Nursing Home Administrator since 1978.
• ACSW  Academy of Certified Social Workers
• Certified to conduct accreditation reviews for continuing care retirement communities (CCRCs) for the Continuing Care Accreditation Commission

Sample Projects:

• Managed over 100 consulting engagements during the last 10 years in all aspects of health care and health-related services
• Strategic plans for academic medical centers, women’s services and pediatric services, ambulatory care, rehabilitation community hospitals, long-term care providers,
  continuing care retirement communities, and home health agencies
• Analysis of geographic areas and service needs for new program development related to naturally occurring retirement communities (NORCs), other aging in place
  initiatives, and non-skilled home care services.
• Design and implementation of a Medicaid patient-based reimbursement system for skilled and intermediate nursing home care in the State of Delaware
• Market demand studies for elderly housing, adult congregate living facilities, personal care facilities, and skilled nursing bed additions and new construction
• Development of state nursing home reimbursement system
• Operational analysis and comparison of key operating statistics of State-owned nursing homes with other large publicly owned nursing homes
• Operational review of a long-term care waiver program operated by one of the largest area agencies on aging in the country
• Development of a collaborative among four long term care providers related to certified nurse assistant (CNA) retention strategies
• Organizational and operational reviews of hospitals and multi-hospital systems
• Development of contracting networks for behavioral health and maternal & child health providers
• Development new model for contracting for medical school faculty services.