Meet the Kaiden Healthcare Management Network

Network Members
Our network of professionals will collaborate with your organization to achieve excellent business results. The breadth and depth of their experience assures that your organization's needs will be matched with appropriate expertise.

Our Approach

Network Members

Our Projects

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Albert Einstein quote.

Susan A. Kaiden, MBA, SSBB
President, Kaiden Healthcare Management, LLC
Expertise: Process improvement, patient satisfaction, planning & new business development, Six Sigma, team facilitation, Malcolm Baldrige, public data on quality
Where: Hospitals, home health, non-profit, public-private partnerships

Tom Casey, MBA, CMC, CCP, Business Consulting Services, Inc.
Expertise: Performance improvement, strategic technology planning & analysis, knowledge management, information technology planning and implementation
Where: Government agencies, service industries, health care, non-profit

Natalie G. Coleman, BS, Natalie Coleman & Associates
Expertise: Sales & marketing, organizational development, strategic planning, operational analyses, workflow redesign, market research, feasibility studies
Where: Hospitals, long term care, home health, non-profits, for medical suppliers

Thomas DeFosse, MBA, SSBB
Expertise: Marketing and process improvement for diagnostic medicine, scientific equipment and clinical research companies; Six Sigma training
Where: Medical suppliers, physician groups, hospitals, managed care

Nancy McGlaughlin, MSN, Certified Legal Nurse Consultant
Expertise: Quality improvement, medical malpractice risk management and training, nursing management and education, staff development
Where: Physician group practices, hospitals, rehabilitation, critical care

Mary Payne, MBA, MSW, NHA, Payne & Associates
Expertise: Aging, strategic planning, operational analysis, governance retreats
Where: Long-term care and CCRC's, hospitals, medical schools, home health, social service agencies, drug and alcohol providers

Molly Raphael, BS, MSN, Health Policy & Strategic Planning
Expertise: Health policy, strategic planning, regulatory, managed care, compliance, patient safety, performance measurement, external relations to government agencies
Where: Government agencies, public health, hospitals, associations

Dana Riker, President, Solutions for Your Success, Inc.
Expertise: Team building, leadership development, improving interpersonal & communication skills, customer service training, building employee engagement
Where: Service and manufacturing industries, health care, education, non-profit

Robert Bitner, Principal, Robert Bitner Training & Consulting
Expertise: Operations and business process improvement, Malcolm Baldrige Quality Award assessment, training and planning, customer-focused management
Where: Manufacturing and service industries

Carol Staubach, BA, MPH, CA Staubach Associates
Expertise: Employee health and wellness, risk management, facilitation of community based teams, health education with long term health and cost reduction benefits
Where: Manufacturing and service industries, community health, vocational rehab

Skip Torresson, President, The Stewardship Group
Expertise: Servant leadership, executive coach, board development, strategic planning, integrating business practices with non-profit mission, one page business plan
Where: Non-profit, education, for-profit technology firms, health care organizations

Jack Hartke, PhD, Executive & Personal Coach
Expertise: Clinical psychology, emotional intelligence, positive psychology, listening skills, team building, Six AdvisorsTM coaching method
Where: Health care, non-profit, pharmaceutical, insurance and finance